Forrester
Forrester is a global research and advisory firm that specialises in providing insights and guidance to companies in various industries.
See below for the latest Forrester news, analysis, profit results, share price information, and commentary.
SG banks, insurers customer experience quality unimproved in 2024
It's become difficult to distinguish leaders from laggards as the gap has narrowed.
SG banks, insurers customer experience quality unimproved in 2024
It's become difficult to distinguish leaders from laggards as the gap has narrowed.
Home and auto insurance customer experience more flat in 2023: Forrester
There is a need for insurers to pivot or refresh their CX strategies to enhance competitiveness.
Tech spending in Singapore to jump 4.6% in 2023 to $22.17b
Software will be the highest growth area in terms of spend.
Only 30% of Singaporeans trust financial institutions, amongst the lowest in the region
In Hong Kong, Australia, and Singapore, less than half of the customers express trust in their banks.
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