Singapore’s debt collectors team up to salvage tarnished public image

The industry’s first professional organization has been formed.

Ten debt collection companies in Singapore have banded together to figh back against the unethical tactics that have given the industry a bad name.

The companies have joined together to form the industry’s first professional organisation, the Credit Collection Association of Singapore (CCAS).

The new Association is committed to raising the level of integrity of the industry, promoting best practices and restoring the reputation of the ethical operators in the industry.

CCAS will be developing a Code of Conduct for its members that will ensure the behaviour of member firms are based on the highest professional and ethical standards.

Foundation CCAS President, Chen Yew Nah of 37 year-old debt collection agency, Datapool (S), said bad seeds where dragging down the reputation of the good people in the industry.

“For too long the image of our industry has been tarnished by illegal operators and bullyboy tactics. Our aim is to change the public image of the industry by demonstrating there are many reputable and ethical firms in Singapore that provide a professional service in debt collection,” she said.

CCAS will also work with public policy makers and other industry and consumer bodies to represent the views of its members.

Individuals can seek mediation and file complaints with the Association should there be complaints about encounters with any CCAS member companies.