OCBC Securities issues apology to customers

Assurance was also given that all customer data was protected with appropriate security measures throughout the period of service disruption.

The statement by Mr Hui Yew Ping, Managing Director of OCBC Securities, was emailed to OCBC Securities customers:

Dear Customer,

About 8.55am in the morning of 26 Jan, we discovered that a power outage at the hosting facility has resulted in a disconnection of our trading system to the Singapore Exchange. Many customers were not able to carry out trading transactions through our website and their trading representatives for which I sincerely apologize.

Once the problem was identified, our trading representatives proactively informed as many customers as possible, as quickly as possible, and we posted messages and updates on our website and twitter. Our IT team worked on restoring services to minimize the inconvenience. In the meantime, we arranged for our customers to perform sell transactions through our trading representatives.

At about 11 am, the power was restored and we progressively resumed our trading services. By 12 noon, the trading system was fully restored and our customers were able to carry out trading transactions through our website and their trading representatives.

I want to assure you that, throughout the period of service disruption, all customer data was protected with appropriate security measures.

We are committed to providing uninterrupted services to you at all times and apologise for any inconvenience you have experienced.