West Corporation Celebrates InterCall’s 20th Anniversary

West Corporation, a leading provider of technology-driven voice and data solutions, today celebrates the 20th anniversary of its subsidiary, InterCall®, the world's largest conferencing and collaboration services provider.

InterCall launched in 1991 and provided services to facilitate conference calls for sales managers with their direct reports. Since then, InterCall has grown into an industry leader, serving organizations in 179 countries.

InterCall has been on the cutting-edge of the way people and organizations conduct business from its inception and through a series of strategic acquisitions. “InterCall has integrated communication tools into corporate business processes to such an extent and with such speed and transparency that people don’t even think about it any longer,” said Scott Etzler, InterCall President.

Highlights of the company throughout its history include the delivery of high-quality, reliable, easy-to-use services that include automated, self-service options. Long-time customers also appreciate the company’s rigorous emphasis on customer intimacy, which is the focus of more than 1,500 operators, customer service representatives and meeting consultants.

“At West, our goal is to meet our clients’ business communications needs by providing best-in-class hosted and managed communications services,” said Todd Strubbe, president of West's Unified Communications operating segment. “As voice, data and video communications continue to evolve and converge, InterCall will be an even more integral component of West’s industry-leading unified communications services.”

For a timeline of InterCall industry milestones, please visit www.intercallapac.com.