Gojek cuts cancellation grace period to 4 minutes

The new cancellation and waiting policy take effect on 26 September.

Ride-hailing services firm Gojek has shortened the grace period for cancellation of GoCar service to four minutes from the current five minutes allowable time, effective on 26 September.

In an update, passengers would be charged $4 if they cancel four minutes after they have been matched to a driver, when the driver arrives at the pick-up location, or if the driver cancels after waiting for more than four minutes.

They can cancel free of charge if the driver has not arrived at the location more than five minutes have passed from the initial estimated time of arrival.

Gojek said customers will be charged $3 as a waiting fee for the first five minutes after the grace period, and another $3 per five-minute waiting block, with a total capped fee of $9.

“To avoid any waiting fees, make sure to book only when you’re ready to get going, and be at the pick-up location within 4 minutes from when your driver has arrived,” Gojek said.

Gojek said passengers may contest through the app if they have been wrongly charged a cancellation or waiting fee.

Follow the link for more news on

Gojek

Also Read

SingPost brings service closer to commuters

Industrial landlords offer flexibility amidst softer demand

Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

I want to download the media kit