Here’s a startup that allows business owners to chat real-time with site visitors

The software is compatible with virtually all websites.

Zopim has been making waves since it began its Beta version in 2008 and officially launched in 2010. From a small idea its founders have come up with during their stint in Silicon Valley, they now claim that they rank 2nd in terms of market share for live chat software.

What this startup boasts of is its ease of access and compatibility across online platforms.

Business owners can easily use the software to chat real-time with their site visitors. Zopim also claims that business customers prefer the feature over feedback forms normally found on websites because of the higher possibility of quick response.

According to Abhiroop Basu, content strategist from Zopim.com, “We have built Zopim to be compatible with virtually all websites, without any software downloads, or firewall restrictions, and it is fully optimized for mobile devices.”

They have recently also reached out to mobile needs of its clients with the release of their Android app. Their mobile optimized widget allows for Zopim users to continue reaching out to customers on the go.

Zopim has received early grants and have small round of investments from SPRING Singapore and NUS Technology Holdings, the latter also retaining a small equity stake.

It seems that Zopim’s services are receiving a warm welcome from the tech startup community, with over 130,000 businesses already using live chat according to their count. They have received good feedback from business owners, mostly indicating that Zopim has helped them improve their communication lines and sales with customers.

The company offers a free trial for their clients containing all features of an advanced Zopim plan. Although fees are charged after the trial period, the company provides a free option for its users albeit some limitations.

With a promising headstart, Zopim hopes to improve on their software and services, setting their sights on broadening their suite of products and becoming the lead provider of customer engagement software in the near future.

______________________________________________________________________________
Name of the company: Zopim Technologies Pte. Ltd.
Founder/Founders: Royston Tay, Yang Bin Kwok, Wenxiang Wu, Qing-Ru Lim
Website: Zopim.com
Major Investors: Early grants and small round of investment by NUS Technology Holdings (NTH) and SPRING Singapore. NTH retains a small equity stake.
Total funding at hand: Cannot be disclosed
Target fund: Cannot be disclosed
Source of funding:Cannot be disclosed
Start of operation: Beta launch: 2008; official launch: 2010

For startups wanting to be featured, send your message to research@charltonmediamail.com

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