
Customer satisfaction in Singapore's infocomm sector hits 6-year high
It jumped to 67.7 points.
According to the Customer Satisfaction Index of Singapore (CSISG), between 2012 and 2013, customer satisfaction for the infocommunications sector rose 1.7-points to 67.7-points (on a 0 to 100 scale). This is a significant 2.6% year-on-year improvement and is also the highest score the sector has recorded since tracking begun in 2007.
Within the info-communications sector, the broadband subsector registered a significant 3.3-point (5.2%) improvement from 2012, scoring 67.5-points. However, the mobile telecommunications sub-sector remained statistically unchanged from the previous year’s performance