Tiger Airways enhances call centre services

Tiger Airways plans to improve its call centre services as part of its Customer Task Force introduced in 2009.

The airline is now looking at call centre service providers to possibly finalise a deal to offer customer satisfaction at low costs.

Rosalynn Tay, Managing Director of Tiger Airways Singapore, said, "This is our latest Customer Task Force initiative to enhance customer experience. Through the Task Force, we had received customer feedback and suggestions on how to improve call centre services, such as shorter waiting times. We are in advanced talks with potential partners who can help us achieve this while keeping costs low so that customers can continue enjoying our famous low, low fares.”

Tiger Airways intends to ink the agreement for its call centre services within the year.